Frequently Asked Questions

Soaps

How can I make my soap last longer?

Your soaps will arrive securely wrapped to preserve their fragrance and color. If you're not going to use them right away, keep your soaps wrapped and store them away from heat. Using a well-draining soap dish with holes or slats in the bottom (anything so they're not sitting in a pool of water) will help your soaps last longer.

Why did my soap discolor and/or turn brown over time?

Any fragrance that contains vanilla, in any quantity, may discolor soap over time. We add a vanilla stabilizer to prevent this from happening, but some fragrances have such a high vanilla content that they may still discolor over time, even WITH the stabilizer. There is nothing wrong with your soap. Vanilla just makes soap darken and/or turn brown.

Anything else I should know about your soaps?

Shea Butter Soap is always opaque and Olive Oil Soap may be clear or opaque, depending on your color choice. If you want your soap to be red, black or dark brown, please note, we will not be able to achieve these colors with Shea Butter Soap. Shea Butter base is white -- When you mix red with white, you get pink. Similarly, when you mix black with white, you get gray, and when you mix dark brown with white, you get light brown. If you want true red, true black, or dark brown, you must mix those colors with a clear base, so please order our Olive Oil soap if you desire those color soaps.

What if I have allergies? Can I use your soap?

Robyn's Nest Boutique cares about all of its customers, so please be responsible and read ingredients thoroughly before making your purchase, as we can not be held liable for any allergic reaction you may have to any of our products. All of our ingredients can be found below. The function of each ingredient is in parentheses for your convenience.

Shiny Objects

If I am ordering a "Shiny Object," do I need to crop my image before I send it to you?

No, please do not crop your picture. All we ask is that you just give us a little direction, such as "crop in closely on my kids' faces"

What if my favorite picture is not digital, but I have a print instead?

That's not a problem at all. Just mail us your picture, and we will scan it and return your original to you with your custom-made Shiny Object. There is no additional charge for this service, although it may take additional time for you to receive your order. If you prefer, you can also take your print to your local copy shop or a friend and have them scan it for you, if you want to speed up the process.

What if my picture doesn't fit the shape I chose?

If the picture doesn't fit the shape, or it doesn't crop down very well, we will tell you which shape works best for that picture or you can choose a different picture based on our recommendations. When choosing your picture, try to make sure your image is crisp and clear, without too many distractions in the background. When choosing pictures of people, closely grouped people work best. PLEASE NOTE, NOT ALL PICTURES WILL WORK WITH ALL SHAPES.

Shipping

How long will it take to receive my order?

Shipping times may vary, but please allow 2 weeks to receive any order containing custom items. Because each item is created to your custom specifications, these items may take up to 2 weeks to ship. Ready-to-ship items will generally ship within 48 hours from the time your order is placed. All items in the category called "Ready to Fly" are ready-to-ship items.

Do you ship internationally?

At this time, we only ship our products within the continental United States.

Policies

What is your refund or exchange policy?

For the safety of all of our customers, we cannot accept returns or exchanges on Bath & Body products. If a product is not to your satisfaction, please contact us and we will do our best to accomodate you.

All sales are final on Custom Shiny Objects, since those items are customized to your specifications. If a product is not to your satisfaction, please contact us and we will do our best to accomodate you.

Is my information secure if I order from your website?

Since we use Paypal to process the financial portion of your transaction, only your shipping information is transmitted to our website without encryption. This is generally standard e-commerce practice. However, once you agree to our terms and condition and click the continue button, all of your payment details are strongly encrypted using SSL technology.

INGREDIENTS LISTS

BODY BUTTER BARS (100% natural butters and oils and phthalate-free fragrance):

Cera Alba (Beeswax), Mangifera Indica (Mango Butter) Seed Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Fragrance.

FEATHERS ™ SILKY PERFUME SPRAY (paraben-free, vegan, phthalate-free fragrance):

Cyclomethicone, Fragrance.

HAIR & BODY REFRESHER (Alcohol-Free, Paraben-Free, phthalate-free fragrance):

Water, Octoxynol-13 (dispersing agent), Nonoxynol-12 (dispersing agent), Glycerin (softens skin), Propylene Glycol (fragrance carrier and humectant), Methylchloroisothiazolinone (anti-bacterial/fungal), Methylisothiazolinone (anti-bacterial/fungal), Fragrance, Skin Safe Colorant

LUSCIOUS LIP TWEETS ™ (phthalate-free flavor, 100% natural waxes and oils and vegan)

Butyrospermum Parkii (Shea Butter), Mangifera Indica (Mango) Seed Butter, Euphorbia Cerifera (Candelilla) Wax, Ricinus Communis (Castor) Seed Oil, Caprylic/Capric Triglyceride (Fractionated Coconut Oil), Simmondsia Chinensis (Jojoba) Seed Oil, Limnanthes Alba (Meadowfoam) Seed Oil, phthalate-free flavor

OLIVE OIL SOAP (vegan, sulfate-free, paraben-free, phthalate-free fragrance):

Olive Oil (Grade A extra virgin), Palm Oil, Coconut Oil, Safflower Oil, Glycerine (kosher, of vegetable origin), Purified Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Sorbitan oleate (emulsifer), Soy bean protein (conditioner), Fragrance, Skin Safe Colorant

ORGANIC ALOE & SHEA SHOWER GEL (Paraben-Free, phthalate-free fragrance):

Aloe barbadensis (Organic Aloe) Juice (restore suppleness to skin), Cocamidopropyl Betaine (conditioning), Sodium Laureth Sulfate (lather), Sodium Lauryl Sulfate (foaming/lather), Butyrospermun parkii (Shea) Oil (moisturize and nourish), Phenoxyethanol, Calcium d-Pantothenate (Pro-Vitamin B5) (conditioner), Tetrasodium Edta (improves product stability), Citric Acid (pH balancer), Fragrance, Skin Safe Colorant

SHEA BUTTER SOAP (vegan, sulfate-free, paraben-free, phthalate-free fragrance)

Sodium Cocoate (Coconut Oil), Sodium Palmate (Palm Oil), Ricinus Communis (Castor) Seed Oil, Carthamus Tinctorius (Safflower) Seed Oil, Glycerin (moisturizer), Water, Butyrospermum Parkii (Shea butter), Sorbitol (moisturizer), Sorbitan Oleate (emulsifier), Glycine Soja (Soybean) Protein (conditioner), Titanium Dioxide (whitener), Fragrance, Skin Safe Colorant

SMOOTH YOUR FEATHERS ™

qua (Water), Vitis Vinifera (Grape) Seed Oil, Persea Gratissima (Avocado) Oil, Caprylic/ Capric Triglycerides (Fractionated Coconut Oil), Cetearyl Alcohol and Ceteareth-20 (Emulsifier), Glyceryl Monostearate (Emulsifier), Simmondsia Chinensis (Jojoba) Seed Oil, Butyrospermum Parkii (Shea Butter), Aloe Barbadensis (Aloe) Leaf Juice, Stearic Acid, Retinyl Palmitate (Vitamin A), Tocopherol (Vitamin E), Silk Amino Acids, Glycerin, Sorbitol, Cyclomethicone, Methylcellulose, Allantoin, Phenoxyethanol and Caprylyl Glycol (paraben-free preservative), Fragrance

SOLID PERFUME STIX (100% natural waxes and oils and phthalate-free fragrance):

Ricinus Communis (Castor) Seed Oil, Cetyl Stearyl Alcohol, Olea Europaea (Olive) Fruit Oil, Beeswax, Hydrogenated Castor Oil, Glycine Soja (Soybean) Lipids, Lauryl Laurate, Copernicia Cerifera (Carnauba) Wax, Euphorbia Cerifera (Candelilla) Wax